New Explorer – Critical Error

  • Resolved roly151

    (@roly151)


    1 year, 7 months ago

    I have been using WP Data Access for quite some time. Today I clicked the switch to change the Data Explorer to the new format. This triggered a critical error. I can get back to my admin page, but every time I try to access WP Data Access from the admin menu, I get the critical error notice – so I can not longer access the plugin.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Kim L

    (@kimmyx)

    1 year, 7 months ago

    Hi @roly151,

    Sorry to hear that! What version do you have installed?

    Could you send us the full error log related to the error?

    What you can try is to check if some of your plugins are conflicting with WP Data Access.

    If possible, please try to deactivate each of your plugins one by one and check WP Data Access each time.

    If you want to send more information privately, you can also send us a ticket via Contact | WP Data Access.

    Let us know how it goes. 🙏

    Thread Starter roly151

    (@roly151)

    1 year, 7 months ago

    Hi @kimmyx

    Thanks of the reply. We have version 5.5.16 installed. I’ll work through plugin’s and then come back to you, but we have quite a few so it will take some time.

    Not sure if it’s relevant, but we have a multisite, with the plugin activated on the individual site – not network activated.

    Cheers

    Plugin Contributor Kim L

    (@kimmyx)

    1 year, 7 months ago

    Hi @roly151,

    Thanks for the response.

    Feel free to send us a ticket via Contact | WP Data Access if the issue persists. 🙏

    Thread Starter roly151

    (@roly151)

    1 year, 6 months ago

    Hi @kimmyx I don’t have the time to go through all our plugin’s, so I downgraded WP Data Access to 5.4.0 and it now works again.

    Plugin Contributor Kim L

    (@kimmyx)

    1 year, 6 months ago

    Hi @roly151,

    Thanks for the update!

    When you get the chance, we do advise that you keep our plugin updated to use all our new features.

    Feel free to create a new thread or send us a message when you have new questions!

Viewing 5 replies - 1 through 5 (of 5 total)

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