New Order E-Mail subject does not replace {oder-number} placeholder

  • Resolved juhee370

    (@juhee370)


    8 years ago

    Hey there,

    Unfortunately Woocoomerce isnt replacing both {order-number} and {order-date} within the subject of the emails.

    I have already searched the internet, and this problem recently came up, but was related to a Plugin called WPML (which isnt’t installed)

    Currently WordPress, Woocommerce and all our plugins are upgraded to their newest Versions. Is this a Woocommerce Bug? So it will probably be fixed with the next update.

    Wordpress: Version 4.9.6
    Woocommerce: Version 3.4.1

    Thank you and greetings from Austria,
    Samuel

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    8 years ago

    Hi there,

    In order to troubleshoot this further, would you mind posting a copy of your system status report here? You can find that under WooCommerce > System Status.

    Thanks 🙂

    Thread Starter juhee370

    (@juhee370)

    8 years ago

    Hey there,

    Sorry for the delay, here is my woocommerce status:

    
### WordPress Environment ###

Home URL: https://zirbelkind.at
Site URL: https://zirbelkind.at
WC Version: 3.4.2
Log Directory Writable: ✔
WP Version: 4.9.6
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: de_DE
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.10 (Debian)
PHP Version: 5.6.33-0+deb8u1 - Wir empfehlen
PHP Version 7.2 oder höher für mehr Leistung und Sicherheit zu verwenden. So aktualisierst du deine PHP-Version

PHP Post Max Size: 128 MB
PHP Time Limit: 1000
PHP Max Input Vars: 2000
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: ❌ 5.5.57-0+deb8u1-log - Wir empfehlen mindestens MySQL-Version 5.6. Siehe: WordPress-Anforderungen
Max Upload Size: 128 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 3.4.2
WC Database Prefix: wp_
MaxMind GeoIP Database: ✔
Datenbank-Gesamtgröße: 9.25MB
Datenbank-Datengröße: 7.17MB
Datenbank-Indexgröße: 2.08MB
wp_woocommerce_sessions: Daten: 1.06MB + Index: 0.02MB
wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Daten: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Daten: 0.45MB + Index: 0.14MB
wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB
wp_commentmeta: Daten: 0.02MB + Index: 0.03MB
wp_comments: Daten: 0.06MB + Index: 0.09MB
wp_links: Daten: 0.02MB + Index: 0.02MB
wp_options: Daten: 1.14MB + Index: 0.08MB
wp_postmeta: Daten: 2.45MB + Index: 0.89MB
wp_posts: Daten: 1.48MB + Index: 0.20MB
wp_termmeta: Daten: 0.02MB + Index: 0.03MB
wp_terms: Daten: 0.02MB + Index: 0.03MB
wp_term_relationships: Daten: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Daten: 0.02MB + Index: 0.03MB
wp_usermeta: Daten: 0.11MB + Index: 0.09MB
wp_users: Daten: 0.02MB + Index: 0.05MB
wp_wc_download_log: Daten: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Daten: 0.02MB + Index: 0.02MB

### Post Type Counts ###

attachment: 339
customize_changeset: 19
nav_menu_item: 14
page: 29
post: 5
product: 135
revision: 276
shop_coupon: 5
shop_order: 47
tm_global_cp: 21
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (15) ###

Contact Form 7 - Success Page Redirects: von Ryan Nevius – 1.2.0
Contact Form 7: von Takayuki Miyoshi – 5.0.2
Include Me: von Stefano Lissa – 1.1.5
Klarna Payments for WooCommerce: von krokedil
klarna
automattic – 1.4.2 – Nicht getestest mit der aktiven WooCommerce-Version

User Role Editor: von Vladimir Garagulya – 4.42
WooCommerce Cash On Pickup: von Marian Kadanka – 1.4.4 – Nicht getestest mit der aktiven WooCommerce-Version
Woo Preview Emails: von Digamber Pradhan – 1.4.0 – Nicht getestest mit der aktiven WooCommerce-Version
WooCommerce Extended Coupon Features: von Soft79 – 2.6.2 – Nicht getestest mit der aktiven WooCommerce-Version
WooCommerce Email Validation: von Hugh Lashbrooke – 2.1 – Nicht getestest mit der aktiven WooCommerce-Version
German Market: von MarketPress – 3.6.2
WooCommerce Sequential Order Numbers Pro: von SkyVerge – 1.12.1
WooCommerce TM Extra Product Options: von themeComplete – 4.6.9.2
WooCommerce: von Automattic – 3.4.2
WP Featherlight: von WP Site Care – 1.2.0
WP Subtitle: von Ben Huson
Husani Oakley – 3.0

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop-Basis: #5 - /shop/
Warenkorb: #6 - /warenkorb/
Kasse: #7 - /kasse/
Mein Konto: #8 - /mein-konto/
Allgemeine Geschäftsbedingungen: #39 - /allgemeine_geschaeftsbedingungen/

### Theme ###

Name: Zirbelkind
Version: 1.0.0
Author URL: http://underscores.me/
Child Theme: ❌ – Wenn du WooCommerce mit einem Theme
das du nicht selbst entwickelt hast
an eigene Bedürfnisse anpasst
dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.)

WooCommerce Support: ❌ Nicht deklariert

### Templates ###

Overrides: /home/michaelahumber/web/www.zirbelkind.at/htdocs/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
zirbelkind/woocommerce/emails/customer-completed-order.php
zirbelkind/woocommerce/emails/customer-invoice.php
zirbelkind/woocommerce/emails/customer-note.php
zirbelkind/woocommerce/emails/customer-processing-order.php
zirbelkind/woocommerce/emails/customer-refunded-order.php

    Thank you for your help and greetings from Autria,
    Samuel

    melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    8 years ago

    @lowradio – this is a known issue with WPML Multilingual CMS: by OnTheGoSystems – 3.9.4 – I’d suggest you reach out to them to see if they have an update on this plugin yet to solve that issue. They are aware of it.

    @juhee370 – I see you are not using the WPML plugins on your site, I would suggest creating a staging site (we suggest https://ww.wp.xz.cn/plugins/wp-staging/) and then deactivating all plugins except for WooCommerce and testing the emails. If they work as expected, then activate your plugins, one at a time, until you find the one that is conflicting and then check with the plugin developer to see if they have an update to fix the issue.

    jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    7 years, 12 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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