New order – email error

  • Resolved foojack

    (@foojack)


    4 years, 2 months ago

    I have a problem with email notification – new order for administrators (email entered in the notification settings).
    I use my own SMTP (WP Mail SMTP plugin. It sends the email to the Woocommerce customer correctly. But the email is not delivered to the defined administrator because it adds an “array” to the email.

    Delivery has failed to these recipients or groups:

[email protected]
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
    • This topic was modified 4 years, 2 months ago by foojack.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Mirko P.

    (@rainfallnixfig)

    4 years, 2 months ago

    Hi @foojack,

    It sounds like the issue you’re reporting is directly related to the WP Mail SMTP plugin.

    So in this case, as a first step, I would like to recommend contacting the plugin support team so that they can check and help you with this issue. Here is the link to their support forum:

    https://ww.wp.xz.cn/support/plugin/wp-mail-smtp/

    Kindly note that this particular forum is for questions that are directly related to the features and functionality of the free WooCommerce core plugin.

    Cheers.

    Thread Starter foojack

    (@foojack)

    4 years, 2 months ago

    Ok I’ll write. The strange thing is that all the other SMTP plugins I’ve tried behave this way. Still a problem with this email only.

    Igor H

    (@ihereira)

    4 years, 2 months ago

    Hi @foojack

    all the other SMTP plugins I’ve tried behave this way

    Kindly note that this forum is specific to WooCommerce core questions. It looks the issue is related to WP Mail SMTP plugin, in this case, my recommendation is to contact the plugin support so that they can check this for you.

    If the unusual behavior persists after that, let us know.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

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