new order emails

  • Resolved superfood247

    (@superfood247)


    6 months, 3 weeks ago

    I used to receive emails when a new order was placed along with stripe email. However from some point I stopped receiving the new order email from woocommerce but continue to receive the stripe email. I tied to send myself a test email from the WooCommerce settings- email but it shows an error. I have no idea why it stopped sending the email or why it refuses to send a test email. Please advise.

    • This topic was modified 6 months, 3 weeks ago by superfood247.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Frank Remmy (woo-hc)

    (@frankremmy)

    6 months, 3 weeks ago

    Hi @superfood247,

    I understand how frustrating it must be to suddenly stop receiving those important new order emails while Stripe notifications continue working. Let me help you troubleshoot this step by step.

    What specific error message do you see when trying to send the test email? This will help pinpoint the exact issue.

    That suggests there’s likely an issue with your site’s email functionality rather than just the order notification settings. Here are the key steps to diagnose this issue:

    First, let’s check for conflicts:

    1. Check your WooCommerce logs for any fatal errors that might be preventing emails
    2. Test for plugin/theme conflicts by temporarily disabling other plugins and switching to a default theme

    Next, verify your email settings:

    • Go to WooCommerce → Settings → Emails
    • Make sure the “New Order” email notification is enabled
    • Check that you’re using an email address that matches your site’s domain in the “From” address field (avoid using @gmail.com, @yahoo.com, etc.)

    Try installing WP Mail Catcher to see if emails are being generated but not delivered.

    Let me know how that goes!

    Plugin Support thelmachido a11n

    (@thelmachido)

    6 months, 2 weeks ago

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: 

     https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new-post

    Feel free to open a new forum topic if you run into any other problem. 

Viewing 2 replies - 1 through 2 (of 2 total)

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