• Resolved feelbeyondserene

    (@feelbeyondserene)


    Ever since the new updated paypal plugin, some customers have paid for one order but gotten charged for the same order up to 4 times. Please help

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  • Hi @feelbeyondserene,

    I can imagine how worrying it is to see customers charged multiple times for a single order, and I appreciate you reaching out so we can look into this together. No worries, I will help you get this sorted.

    From what you described, this behaviour points to an issue with the PayPal plugin itself rather than WooCommerce core. To move this forward, the best next step is to share your site’s WooCommerce System Status Report so we can take a closer look at the environment and confirm what might be triggering these duplicate captures. You can generate it from WooCommerce, Status, Get system report, then copy and paste it into https://pastebin.com or https://quickforget.com and share the link here.

    If you have recent logs from WooCommerce, Status, Logs that reference PayPal, please upload those as well so we can review them.

    Once we have that information, we can guide you further and help determine whether this stems from a configuration issue or a bug in the latest PayPal update.

    Plugin Support thelmachido a11n

    (@thelmachido)

    It’s been a while since we heard back from you for this reason we are closing this thread. 

    If WooCommerce has been useful for your store and you appreciate the support you’ve received, we’d truly appreciate it if you could leave us a quick review here: 

    https://ww.wp.xz.cn/support/plugin/woocommerce/reviews/#new

Viewing 2 replies - 1 through 2 (of 2 total)

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