New Theme, Ads, And Plugin

  • Resolved crystalizeddesigns

    (@crystalizeddesigns)


    6 years ago

    Hello,

    I’ve been working in a staging enviornment to set up my new theme. I’ve had countless issues with saving theme templates. I’ve allowed the theme developers access to my site and they’ve said the following:

    Upon checking, it seems that the issue is generated by the Security by
    CleanTalk plugin. I’ve disabled and enabled the Google Analytics code, and it
    seems that after I deactivated the security plugin and GA Google Analytics, and
    saving works.

    I believe that the issue is between these 2 plugins, however, I am not sure
    if testing is accurate, since the Cloudflare cache is still loading in my
    dev console:
    https://share.getcloudapp.com/NQuDAjx6

    There are also many requests block, my suggestion is to try to ask the host
    to check the issue as well since these seem to be server related:
    https://share.getcloudapp.com/yAu2zQKR

    Please try to contact the plugin developers regarding this matter and try to
    ask the host to check the requests that are blocked from the server-side,
    as it does not seem to be generated by our products.
    I’ve re-enabled the 2 plugins mentioned above.

    Could you please advise?
    Thank you,
    Crystal

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jeff Starr

    (@specialk)

    6 years ago

    I want to help, but will need clear/concise steps to replicate this issue locally on default WordPress install. For example, the steps should look something similar to this:

    1) Install WP, leave all at defaults (settings, plugins, theme)
    2) Install GA plugin, configure however such and such
    3) Install the other plugin, configure however etc.
    4) Perform some action to view the bug

    That way I (or anyone listening) can follow along and reproduce the issue on default WP. That is necessary in order to investigate and try to resolve any issue.

    Let me know if any questions about this, thank you @crystalizeddesigns.

    Thread Starter crystalizeddesigns

    (@crystalizeddesigns)

    6 years ago

    1) Install WP (not sure what settings were changed from when I created it years ago)
    2) Install GA Google Analytics
    3) Add Google Tracking ID
    4) Install Security by CleanTalk
    (staging site created for theme change)
    5) Install Thrive Dashboard by Thrive Themes
    6) Install Thrive Theme Builder (theme, not plugin)
    7) Install Thrive Architect
    8) Attempt to adjust theme templates and save
    9) Template with ads on them won’t unless GA Google Analytics and CleanTalk Security are disabled
    10) Thrive Theme developers accessed staging site to find the problem and determined it’s between the 2 plugins but haven’t had any issues with errors prior to process of theme change

    Screenshot of just one example of errors: https://www.crystalized-designs.com/wp-content/uploads/2020/05/Screenshot-2020-05-10-13.03.21.png

    Video of error happening: https://share.getcloudapp.com/xQuWJvlB

    I hope this information helps. Beyond this, I’m not sure how else I can help. I’m not knowledgeable in web design/terminology.

    Thank you,
    Crystal

    Plugin Author Jeff Starr

    (@specialk)

    6 years ago

    Thanks for the information. It looks like a lot of other plugins/themes involved, so it may take some time to get to all of this. If you discover any further clues, please feel free to share. Thank you

    Plugin Author Jeff Starr

    (@specialk)

    5 years, 11 months ago

    Hey @crystalizeddesigns, sorry for the long delay with this. Was not able to recreate the issue on default WP setup. Most likely there is some conflict with that particular combination of plugins and maybe the theme. Best advice would be to try another GA plugin hopefully will be able to work properly with your specific setup.

    Plugin Author Jeff Starr

    (@specialk)

    5 years, 11 months ago

    Hi @crystalizeddesigns, just wanted to follow up with this. It’s been awhile with no reply, so I hope the issue is resolved? Or if there is anything I can do to help, please let me know. Thank you.

    Thread Starter crystalizeddesigns

    (@crystalizeddesigns)

    5 years, 11 months ago

    Hello,

    This is a theme issue from what I’m understanding. They’re working on fixing it I believe. Thank you for your time.

    Crystal

    Plugin Author Jeff Starr

    (@specialk)

    5 years, 11 months ago

    Alright, thanks for following up. Let me know if I can provide any further infos, glad to help anytime.

Viewing 7 replies - 1 through 7 (of 7 total)

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