• Resolved crystalizeddesigns

    (@crystalizeddesigns)


    Hello,

    I’ve been working in a staging enviornment to set up my new theme. I’ve had countless issues with saving theme templates. I’ve allowed the theme developers access to my site and they’ve said the following:

    Upon checking, it seems that the issue is generated by the Security by
    CleanTalk plugin. I’ve disabled and enabled the Google Analytics code, and it
    seems that after I deactivated the security plugin and GA Google Analytics, and
    saving works.

    I believe that the issue is between these 2 plugins, however, I am not sure
    if testing is accurate, since the Cloudflare cache is still loading in my
    dev console:
    https://share.getcloudapp.com/NQuDAjx6

    There are also many requests block, my suggestion is to try to ask the host
    to check the issue as well since these seem to be server related:
    https://share.getcloudapp.com/yAu2zQKR

    Please try to contact the plugin developers regarding this matter and try to
    ask the host to check the requests that are blocked from the server-side,
    as it does not seem to be generated by our products.
    I’ve re-enabled the 2 plugins mentioned above.

    Could you please advise?
    Thank you,
    Crystal

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Could you try to disable WAF?

    Wordpress Dashboard -> Settings -> Security by Cleantalk -> General Settings tab

Viewing 1 replies (of 1 total)

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