New update issue

  • Resolved derlehre

    (@derlehre)


    1 week ago

    Hello dear support

    in the recent updates, the mark as complete in the learn page works but after clicking on it, it won’t change to completed.

    This issue is only for free courses and non registered users. It works fine for registered users whether the course was free or not.

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  • Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    6 days, 12 hours ago

    Hi @derlehre,

    Thank you for your patience while we looked into this!

    We tested this on our end with the latest version of Masteriyo but were unable to replicate the issue. This could likely be related to a caching conflict on your site.

    Could you please try the following steps and let us know if the issue persists:

    • Clear your server-level cache (from your hosting control panel or server settings)
    • Clear your plugin cache (from your caching plugin settings such as WP Rocket, LiteSpeed Cache, W3 Total Cache, or whichever you are using)
    • Clear your browser cache (you can also try testing in a private or incognito window to rule out any browser-related caching)

    Once you have cleared all caches, please test the Mark as Complete button again for your free course and let us know the result.

    Additionally, could you please share the link to your free course so we can access it directly and investigate the behaviour on our end? This will help us identify the issue much more quickly and provide you with the most accurate solution.

    We appreciate your patience and look forward to hearing from you!

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