It appears that the new user email is missing the ROOT url part of the link.
Hello….Anyone…Hello….is this an echo? Is anyone out there?
Sorry, what are you using to send out new user emails? The Toolkit doesn’t support this type of functionality natively, as it’s not involved with user creation.
You mention using both our free version and Pro, and to confirm, your test case then was that there was no change when deactivating Pro, but there was when deactivating the free Toolkit plugin? If so, were you able to trace it to a specific module, like which one being active affected the URLs? This would help us trace it, but it would help to understand what’s creating the user and what’s sending these emails out. A system report from LearnDash LMS > Settings > Support would also help us see what else is on the site that might be involved. We haven’t had any similar reports, so it sounds like it’s tied to something else that’s in use in the environment.
Thanks
The emails are sent by the WP system. When creating a new user through the User dashboard native to WP.
I deactivated BOTH plugins. I tried just the Pro…still got a bad URL. Then I deactivated both and I got a full password set URL.
I hope this helps?
What else can I answer to help get to the bottom of this issue?
Hi @cte2087 ,
Were you able to try disabling modules within the Toolkit plugin alone to try to trace it to a single module? That would help us isolate what might be happening. So to confirm, disable Toolkit Pro, disable all modules, check again. If that works, enable a module you were using, test again, then repeat to see where it fails. It would also still help a lot to see the system report from LearnDash LMS > Settings > Support. It would help to see what other plugins might be involved and their versions.
Since you are using Pro, you can also send that to our Help Desk via your account on our site.
