New User Email Trigger

  • Resolved dvhirst865

    (@dvhirst865)


    9 years ago

    Christian, this is a very useful plugin and I’m mostly pleased with how it functions in my environment. I have one concern: I am creating new users / members in CiviCRM (current release) and depending on CWMS to create / sync the new user in WordPress (also current release). It does do that; what it does not do is trigger the “new user” email in WordPress. I have tested this by creating a new user in WordPress, the email from WordPress goes out as expected. When I create a new user in CiviCRM, the new user is created also in WordPress and the roles are synced (I am using role-based sync), but the new user email does not get sent. Can you suggest a way that the new user email could be triggered in WordPress or via the CWMS plugin? Note; I’ve tested this both with no notification plugins, and also with the Better Notifications for WordPress plugin (my preference). Behaviour is identical in both cases — add user in WordPress, email is sent; add user / member in CiviCRM, user is synced in WordPress, but no email is sent.

    Thanks for your consideration.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jack – BNFW

    (@voltronik)

    9 years ago

    Hi @dvhirst865,
    Thanks for your message.

    This will most likely depend on how CiviCRM is inserting users into your database. If they are doing using a non-WordPress standard way of registering new users via a hook, then this may be the reason why BNFW isn’t detecting new users and sending out the ‘New User Registration – For User’ notifications.

    My advice would be to get in touch with CiviCRM and see what they say / suggest.

    Hope this helps. Let me know how you get on.

    Thanks,
    Jack

    P.S. “Christian”?

    Thread Starter dvhirst865

    (@dvhirst865)

    9 years ago

    Hi Jack,

    Sorry for any confusion; the post originally went to Christian Wach, author of CiviCRM-WP Member Sync plugin (a WP plugin specific to CiviCRM, which has its own DB tables for members, contributions, events, etc.). His plugin syncs new user info from CiviCRM to WordPress (updating WP DB tables), but for some reason (unknown to me so far), when that sync event happens via the WP Member Sync plugin, your plugin is not triggered to send the WP New Member email. I’m trying to get a handle on why your plugin is not triggered in WP when the sync action is fired from the update in CiviCRM. Any insights would be helpful. Christian has suggested a code snippet that may work, I’ll give it a tryout and report to both of you. Thanks.

    DVH

    • This reply was modified 9 years ago by dvhirst865.
    • This reply was modified 9 years ago by dvhirst865.
    • This reply was modified 9 years ago by dvhirst865. Reason: clarify event flow
    Plugin Author Jack – BNFW

    (@voltronik)

    8 years, 12 months ago

    Hi @dvhirst865,
    Ah, I see.

    Not a problem, let me know how you get on.

    Thanks,
    Jack

    Plugin Author Jack – BNFW

    (@voltronik)

    8 years, 11 months ago

    Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.

Viewing 4 replies - 1 through 4 (of 4 total)

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