New user notification template

Hi @champsupertramp yes I confirm I’m editing the templates into the chiltd-theme folder.

Hi @champsupertramp to reproduce the issue please insert some CSS code into the notification_new_user.php template.

As you can see in my test environment (Wamp) everything (or almost) seems good.
https://ibb.co/ZGDc9Qh

But the email sent is really different from the first one:
https://ibb.co/9cr2Bz2

There is a grey background image in the background that cannot be visible in the test environment because nowhere in the code I inserted it, and the formatting styles are quite different too..
Some images are .svg and they are not loading in this template (notification_new_user.php), instead in all the other templates everything works perfectly.

Hi @champsupertramp the problem is not to add a background color on the template, because as said before I can do it in all the other templates.

Also, to test and notice the issue I’m reporting is not sufficient the UM editing panel view because it doesn’t reflect the real behaviour of a sent email.

So, to better understand what I mean, please download and test this template: https://easyupload.io/akl20z

This is how it should be: https://easyupload.io/knpcx5

And this is how the email displays after it was really sent when a user register to the website: https://easyupload.io/g9xlcx

As you can see is not a background color matter; box-shadow, border-radius and many other elements are missing.

It’s strange and I’m noticing that because the same layout works perfectly in other templates i.e.: welcome_email.php.

Thanks for helping.
Angelo

Please download the file from this other link: https://fromsmash.com/xXGw-qxJAY-ct

Hi @champsupertramp there is no solution at this problem yet? I didn’t received your feedback anymore. Thanks

Here again: https://fromsmash.com/cpWq5yx_Dz-ct
Thanks!

Hi @champsupertramp this layout works if you set it into other email templates, if you set it into the Account Welcome Email template for example it will work without any problem, that’s why I’m requesting more infos on how to make it work on New User Notification template.
Thanks