New user subscription not working

  • jaybee13200

    (@jaybee13200)


    5 years, 7 months ago

    Hi
    My subscribtion form is at the bottom of the page
    Now when i want to add a new email it’s not working, it’s loading and loading and loading and never add the customer
    Any idea ??

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Brevo

    (@neeraj_slit)

    5 years, 7 months ago

    Hi @jaybee13200,

    Thank you for your message.

    Can you please cross check the attributes and the predefined classes of the form and ensure that you don’t modify the attribute name and field properties like class, id, name.

    If the issue still persists please raise a support ticket with us through your account or email us at [email protected], referring to this conversation, and we will investigate further.

    Best regards,
    Sendinblue Customer Care

    Thread Starter jaybee13200

    (@jaybee13200)

    5 years, 7 months ago

    Hi
    Find the way alone
    Just disconnect my account
    Delete all my API key
    Generate a new API Key
    Recreate my form and assign to the list i want
    Works fine now
    Thanks

    Plugin Author Brevo

    (@neeraj_slit)

    5 years, 7 months ago

    Hi @jaybee13200,

    Thank you for updating us on this, glad to hear it is resolved!

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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