• Resolved BotanicChoice

    (@botanicchoice)


    The new update to WP just crashed my back office as I was using it. What can I do… I cannot afford to lose the posts I just created on the blog as drafts.

Viewing 15 replies - 1 through 15 (of 17 total)
  • esmi

    (@esmi)

    Did you make a database backup first?

    Thread Starter BotanicChoice

    (@botanicchoice)

    While I have a backup from yesterday, I stupidly did not back up after I posted the drafts before I made the update.

    Thread Starter BotanicChoice

    (@botanicchoice)

    I can probably make a database backup through our hosting service.

    Thread Starter BotanicChoice

    (@botanicchoice)

    We have deactivated all plugins and are now activating each one at a time.

    Thread Starter BotanicChoice

    (@botanicchoice)

    It’s working again–an old JetPack component was causing the issue WordPress.com Stats.

    esmi

    (@esmi)

    Can you confirm that this was http://ww.wp.xz.cn/extend/plugins/stats/ ?

    Thread Starter BotanicChoice

    (@botanicchoice)

    Yes.

    esmi

    (@esmi)

    Can I ask what your other plugins are/were?

    Thread Starter BotanicChoice

    (@botanicchoice)

    Let me compile a list… there are about 20 or so.

    esmi

    (@esmi)

    Thank. I’d like to see what other plugins were running before I start flagging up this plugin as a possible 3.4 issue.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    So you were using Stats separately and not as a part of Jetpack?

    Thread Starter BotanicChoice

    (@botanicchoice)

    Yes.
    Here are the other plugins we used:
    Broken Link Checker
    cforms
    Disqus Comment System
    Google Analytics for WordPress
    Google XML Sitemap for Mobile
    Google XML Sitemaps
    Hello Dolly
    Pagelines Customize
    pageMash
    Post Types Order
    SEO Ultimate
    Simple 301 Redirects
    Sociable
    StatPress Reloaded
    User Role Editor
    WordPress Database Backup
    WordPress Mobile Pack
    Wordpress SEO-Rank
    WP-Cumulus
    WP-PageNavi
    WP-Table Reloaded
    WP125

    esmi

    (@esmi)

    Can we ask you a favour? Can you try deactivating all plugins except WordPress.com Stats and see if the error returns? At this point, we’re not 100% sure that WordPress.com Stats, by itself, is the culprit. It could be a conflict with another plugin.

    Thread Starter BotanicChoice

    (@botanicchoice)

    Unfortunately, I really don’t want to do that because it took quite a bit of doing to make it work again in the back office of our hosting platform. I hope you understand.

    esmi

    (@esmi)

    Sure – no problem.

Viewing 15 replies - 1 through 15 (of 17 total)

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