New Version causing Fatal Error

  • Resolved maddogprod

    (@maddogprod)


    1 year, 11 months ago

    Updated to v2.9.5 on two sites and it caused a Fatal Error on both sites. I’ve had to disable the plugin. Is there a fix for this or a way to revert to the previous version?

    UPDATE: When I try to activate the plugin it fails, saying it causes a fatal error:

    Parse error: syntax error, unexpected ')' in /home/thai007/public_html/mysite.com/wp-content/plugins/post-smtp/Postman/Wizard/NewWizard.php on line 482

    Thank

    • This topic was modified 1 year, 11 months ago by maddogprod. Reason: More info

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • M Haseeb

    (@haseeb0001)

    1 year, 11 months ago

    Hi @maddogprod

    Thanks for connecting to our support. Please share the Post SMTP Diagnostic test report so we can help you further. You can access it from Dashboard > Troubleshooting > Diagnostic Test.

    Looking forward to your response.

    Thanks and regards,
    Support Team – WPExperts  

    Thread Starter maddogprod

    (@maddogprod)

    1 year, 11 months ago

    I’d love to but since the plugin won’t activate and gives the above FATAL ERROR message when I try to activate it, I can’t get to the plugin dashboard. (It does the same on another of the same client’s sites too.)

    Is there an error file within the plugin files I can send or post?

    If it’s any help the site error.log has a lot of these entries:

    [25-Jun-2024 17:27:07 UTC] PHP Parse error:  syntax error, unexpected ')' in /home/thai007/public_html/wp-content/plugins/post-smtp/Postman/Wizard/NewWizard.php on line 482

    • This reply was modified 1 year, 11 months ago by maddogprod.
    M Haseeb

    (@haseeb0001)

    1 year, 11 months ago

    Hi @maddogprod

    You can download the latest fixed version from here; test it and let me know the outcome.

    Thanks and regards,
    Support Team – WPExperts  

    M Haseeb

    (@haseeb0001)

    1 year, 11 months ago

    @maddogprod

    We have released the fixed version 2.9.6. Please update the plugin, test it, and let me know your feedback.

    Thread Starter maddogprod

    (@maddogprod)

    1 year, 11 months ago

    THANKS! I updated both sites to the new version and they work great. (Yes, these two client sites require old PHP and other software versions unfortunately.)

    Thanks for fixing this!

    M Haseeb

    (@haseeb0001)

    1 year, 11 months ago

    @maddogprod

    Thanks for letting me know; We would appreciate a kind and honest review on our Post SMTP profile.

Viewing 6 replies - 1 through 6 (of 6 total)

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