new website

  • Resolved midigitalsolution

    (@midigitalsolution)


    1 year, 10 months ago

    Unable to connect Google Analytics WP plugin across 3 domains different servers ? after numerous tests completely stripped a staging site to an out of the box wp build with only brand new sitekit plugin. Search Console connects fine. The error / problem sitekit encounters is analytics not completing setup. The plugin takes us to analytics to approve and agree which we do and then you are just sitting at the Google url where you authenticated. When returning to the site manually site kit indicated analytics setup is not completed ———insert loop here (back to authenticate back to site that says its not completed setting up)———– . I look forward to your review and response.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 10 months ago

    Hello @midigitalsolution and thanks for getting in touch. Sorry to hear that you’re having issues setting up Analytics within Site Kit. Could I please ask if when you are setting this up, are you selecting to create a new Analytics account? If you are then we are aware of an issue currently when creating new Analytics accounts via the Site Kit flow. You can see more on this and the available workarounds here.

    If this isn’t related to your issue then I’d be happy to look into this further for you. Please could you share the following:

    1. Your  Site Health information. You can use this form to share privately if preferred.  
    2. A screen recording of your experience. You can use a service such as Loom to share a screen recording, while using the form above to share this privately if preferred.

    Once you have shared this information then I can help suggest some next steps to take with this. Let me know if you have any questions in the meantime.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    1 year, 10 months ago

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)

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