Newest Update – Missing Payments?

  • Resolved hickpuff

    (@hickpuff)


    5 years, 8 months ago

    I installed the new update to this plug-in and every since have had issues receiving funds. I believe that I am missing some funds in my Paypal, even though the transactions have gone through.

    I am working with PayPal support on this based on transaction IDs, and attempting to reconcile my accounts to see if there is any money missing.

    But, upon superficial review, I am not happy with the new update. Is anyone else having issues?

Viewing 2 replies - 1 through 2 (of 2 total)
  • tamarazuk

    (@tamarazuk)

    5 years, 8 months ago

    Hi @hickpuff,

    Thanks for writing to us about our plugin! I apologize for the delay in getting back to you. I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. 🙂

    As a first step, would you please confirm if the affected orders are coming in as Processing? Also, would you please share a screenshot of the order notes section for one or two of the affected PayPal orders?

    Thanks,
    Tamara 🙂

    tamarazuk

    (@tamarazuk)

    5 years, 8 months ago

    Hey @hickpuff,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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