Newletter – contact form error message

Resolved greenyx
(@greenyx)

6 years ago
Hello,

I encounter an issue with the Newsletter contact form of the Flastome theme.
Each time a user is trying to register to the newsletter, he’s getting this error message: “An error occurred while sending your address. Please try again later.”

Website : https://mafamille.site
-> click on the “newsletter” button and enter credentials and once you’ll click on “C’EST PARTI” you’ll get this error message.

It seems that I get the red border but when I’m checking MailChimp, I can see that names and new subscribers are updated. Therefore I’m not sure it’s coming from the mail server.

Thanks in advance for your help and return,

Best regards,

Thomas
- This topic was modified 6 years ago by greenyx.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Takayuki Miyoshi
(@takayukister)

6 years ago

Welcome to Support Forum — Please Read Before Posting

We know that there are commercial theme vendors who bundle third-party plugins with their theme packages. If a plugin is bundled with a theme, the plugin is part of the theme, and the responsibility of support lies with the theme vendor, not with the original plugin author. If you use the Contact Form 7 plugin that has come with the theme you use, support requests posted in this forum are likely to be turned down, and you will be asked to contact the theme vendor instead.

toniM07
(@tonim07)

6 years ago

I am having the same problem on website. https://jby.com/contact/

Error message
There was an error trying to send your message. Please try again later.

Just updated Contact Form 7 Plugin to 5.1.8

Using Flamingo Plugin I am seeing the Form Submissions appear to be passing reCaptcha v3
version “3.0”
threshold 0.5
response { “success”: true, “challenge_ts”: “2020-05-14T13:36:13Z”, “hostname”: “jby.com”, “score”: 0.90000000000000002220446049250313080847263336181640625, “action”: “homepage” }

Thread Starter greenyx
(@greenyx)

6 years ago

@tonim07

Hello @tonim07 , did you find a way to solve your issue?

Best regards,

Thomas

toniM07
(@tonim07)

6 years ago

Using plugin “Easy WP SMTP” and testing that plugin could send a test email successfully the Contact Form worked.

Thread Starter greenyx
(@greenyx)

6 years ago

Thank you @tonim07 , I’ll try this !
Thanks again a lot for your help!

Viewing 5 replies - 1 through 5 (of 5 total)

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