Next button not working…

  • Resolved benfrankie

    (@benfrankie)


    7 years, 9 months ago

    Hi

    I disabled login, registration today and noticed that the next button on the second step didn’t work and visitors left check out page…
    https://www.screencast.com/t/muuPqAgpG5

    what’s going on? how can i fix this issue?…

    fyi, currently deactivated the plugin becuase i dont want to lose more sales..

    thanks,
    ben

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author SilkyPress

    (@diana_burduja)

    7 years, 9 months ago

    It sounds like a JavaScript error. It could happen because of an incompatibility with another plugin or with the theme.

    The easiest way to find out what is causing the incompatibility is to make a copy of the website and deactivate the other plugins one by one until you find that it works.

    Plugin Author SilkyPress

    (@diana_burduja)

    7 years, 9 months ago

    But on the linked website there are plenty of pages that don’t work alright. Open please a product page and you’ll see that the gallery looks distorted with the thumbnails stacked one over the other. (example screenshot)

    By opening the JavaScript Console (Ctrl + Shift + I in the browser) you’ll repeatedly see the “jQuery is not defined” error. The jQuery is normally loaded on all the WordPress websites. The multi-step checkout plugin cannot work without the jQuery library. Probably this is the cause of your issue with the “next” button.

Viewing 2 replies - 1 through 2 (of 2 total)

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