Nextgen formatting disappeared

  • Resolved awkmo

    (@awkmo)


    7 years, 8 months ago

    Hi,

    Hope everyone’s well.
    Strange one, never had a problem with Nextgen but sometime in the last few weeks the formatting seems to have disappeared from all my galleries on pages.

    The above is one I did tonight which made me notice, but any gallery on the site is now just displaying as a single row of images going down.

    I changed the homepage a but but can’t see that that would’ve done it as it was just removing sidebars.

    I installed W3 Total Cache as well however after deactivating it and refreshing the formatting didn’t return.

    At this stage I’m a bit stumped. I’ve got 62 galleries all up so would be much appreciated if anyone has suggestions. Happy to provide more info.

    More links below as well as the html I’m using.

    https://awkmo.co/3-chairs-x-nonplus-x-eglo-photos-via/
    https://awkmo.co/the-hydra-bleepcom-blpgrn001-launc/

    [ngg_images source=”galleries” container_ids=”61″ display_type=”photocrati-nextgen_basic_thumbnails” override_thumbnail_settings=”1″ thumbnail_width=”240″ thumbnail_height=”160″ thumbnail_crop=”0″ images_per_page=”30″ number_of_columns=”0″ ajax_pagination=”0″ show_all_in_lightbox=”0″ use_imagebrowser_effect=”0″ show_slideshow_link=”0″ slideshow_link_text=”[Show slideshow]” order_by=”sortorder” order_direction=”ASC” returns=”included” maximum_entity_count=”500″]

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Imagely

    (@imagely)

    7 years, 8 months ago

    @awkmo –

    I’m very sorry to hear about this issue that has suddenly appeared for you. Let’s first check the server settings to make sure you have everything up to date. Reach out to your hosting provider and confirm they have the ww.wp.xz.cn Requirements settings in place:

    MySQL v5.6 (or higher)
    PHP 7.2 (or higher)

    Memory limit: 250MB (or higher)
    Upload limit: 50MB (or higher)
    Post limit: 50MB (or higher)
    /wp-content directory has sufficient permissions (i.e. 755)

    With those in place, everything should work smoothly for you. If the issue still shows up, let’s check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the issue still appear? If so, temporarily switch to a WordPress default theme (this deactivation is only intended to quickly check to see if the issue goes away or is still present). If by deactivating the other plugins the issue does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results 🙂

    – Becky

    gabyimagely

    (@gabyimagely)

    7 years, 4 months ago

    Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!

    – Gaby, Customer Support.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Nextgen formatting disappeared’ is closed to new replies.