Ninja Forms Integration not working

  • Resolved Henri

    (@ikonify)


    1 year, 6 months ago

    When using Ninja Forms, Fathom Analytics and Fathom Analytics Conversions, the Ninja Forms form doesn’t receive the event id from Fathom Analytics Conversions, and thus events aren’t tracked.

    Fathom Analytics is installed and tracking traffic.
    Tested with submitting an existing form
    Tested by creating a brand new Ninja Forms form after Fathom Analytics Conversion plugin installation and still no luck after submitting a form.
    Ninja Forms integration is enabled from settings.
    Tracking for logged in users enabled
    Tested also in incognito, with trackers & ads not disabled in browser
    Tested with a completely separate mobile browser

    Tested with WordPress 6.6.2, Ninja Forms 3.8.18 and Divi Theme.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author fathomconversions

    (@fathomconversions)

    1 year, 6 months ago

    Hi Ikonify,

    We’re currently investigating the issue you reported. We’ll provide an update as soon as we have more information.

    Thanks,

    Plugin Author fathomconversions

    (@fathomconversions)

    1 year, 5 months ago

    Hi Ikonify,

    We’ve just published an update v1.1, this uses the new mechanisms in the Fathom platform for conversions which are more JS based, please give it a try and let us know how you get on.

    Thread Starter Henri

    (@ikonify)

    1 year, 5 months ago

    Hey,

    and thanks for following up. The new update has resolved the issue, conversion tracking now works with Ninja Forms.

    I’m using Cloudflare and had to purge the cache to get it working, leaving this as a note if anyone else stumbles upon this thread.

    Issue resolved! Thank you for the work you’re doing.

Viewing 3 replies - 1 through 3 (of 3 total)

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