Ninja Forms support sucks

I have been using this plugin as my goto form plugin for several years. It works well 95% of the time. But, when you need support, forget about it. The first problem is that to open a support call, NF requires you to bring them the witches broom regardless of what the problem is. They want you to jump through a bunch of hoops like uninstalling all of your plugins, change theme, etc, a routine step in troubleshooting issues but not always required for every problem. Their goal isn’t to help you with the issue. It’s to put up as many obstacles for you to hurdle so you don’t bother them.

I was able to live with that. The final straw for me though is that I reported a problem with their Stripe payment gateway add-on several months ago. They still have not fixed the problem and just blow me off, telling me to install an old version of the plugin. Am supposed to run that indefinitely? It appears so because as far as I can tell, they have no intention fixing the bug.

If you need a serious form plugin that you can use to implement complex interactive features on your website, this one will work but good luck getting support when you have a problem. If I were you, I would go with Gravity Forms.

• This topic was modified 1 year ago by wendybreaksout.