No access to wp root directory having debugging issues

  • angabela

    (@angabela)


    7 years, 3 months ago

    I am having trouble adding new fields to my signup form. I know that in earlier questions they figured it was a debuging issue. I am not able to active the debuging and I get the following error message.

    Unable to open the debugging log file: /wp-content/uploads/participants-database/pdb_debugging_5c6a120604b31.txt Check the “File Upload Location” setting.

    WP support people say that the reason I cannot fix this is because I’m hosted on wordpress.com and do not have accesss to the root directory. They said to ask to find a new location for the upload and the image upload so that the debuging works and I can add change the fields.

    Thanks for your help

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Roland Barker

    (@xnau)

    7 years, 3 months ago

    Yes, worpress.com adds challenges to using the plugin because of their restricted access policy. I don’t know the details of that policy, however, so I can’t tell you where you should store your uploads.

    I suggest you ask WordPress.com support where you can store the uploaded images and files. The plugin has a setting for changing this (it’s under the “general” tab in the plugin settings) but I can’t tell you what you should set that to, I’m sorry.

    One simple thing you could try is to remove the initial forward slash from the “File Upload Location” setting.

    Thread Starter angabela

    (@angabela)

    7 years, 3 months ago

    Thanks!
    fixed that.. but I am still having issues with adding fields in my sign up form.. I have them all set the same but only some show up on the webpage. I thought debuging would help but it has not changed anything

    Plugin Author Roland Barker

    (@xnau)

    7 years, 3 months ago

    Debugging won’t fix things, it just gives you additional information that can be used to fix things.

    There is a debugging log that you should check after trying to add a new record.

    If you are on wordpress.com, there might be some issues with getting the database tables set up properly. You’ll need to ask support about that.

    Thread Starter angabela

    (@angabela)

    7 years, 3 months ago

    Would these issues be solved by going to godaddy.com selfhosting?

    I keep getting this on the debug log
    [02/18/19 7:31pm UTC]
    Undefined index: delete
    in /wordpress/drop-ins/object-cache.php on line 193

    [02/18/19 8:17pm UTC]
    opendir(/srv/htdocs/wp-content/uploads/wp-personal-data-exports/): failed to open dir: No such file or directory
    in /wordpress/core/5.0.3/wp-admin/includes/file.php on line 143

    Nothing updates on the webpage

    Thread Starter angabela

    (@angabela)

    7 years, 3 months ago

    does this plug in work correctly on godaddy.com self hosting? Thinking of just moving over.

    Plugin Author Roland Barker

    (@xnau)

    7 years, 3 months ago

    The errors you reported before are in WordPress core so I’d suggest you ask wordpress.com support about that. They do not appear to be related to Participants Database.

    There aren’t any specific incompatibilities with Participants Database and wordpress.com that I know of, but because I don’t know exactly why you’re experiencing those problems, I’d have to say that moving to self-hosting won’t necessarily fix the issues you’re seeing.

Viewing 6 replies - 1 through 6 (of 6 total)

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