No Activation Key on WPEngine Hosting

  • Resolved synavista

    (@synavista)


    8 years, 6 months ago

    Hey guys,

    We have a client using WPEngine as their host. I’d been having problems with the IWP connection for a while now and had just been manually updating plugins in the interim.

    Today I decided to remove the site from the IWP admin panel and re-add it. After doing so then deactivating and re-activating the plugin in the WordPress dashboard, I’m no longer being presented with the activation details. It just de/activates like any normal plugin.

    I’ve tried both version 1.6.6.3 and 1.6.8, with no difference.

    I wouldn’t be surprised if it’s some conflict with WPEngine, but hoping maybe you have some words of advice.

    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • manheim

    (@jasonmanheim)

    8 years, 6 months ago

    Same issue.

    Plugin Author infinitewp

    (@infinitewp)

    8 years, 6 months ago

    Hey guys,

    @synavista and @jasonmanheim Could you please let us know the theme installed on your WordPress site?
    Would you mind changing the theme to any default WordPress theme? And then try activating the InfiniteWP Client Plugin.
    If you still experience the same problem, I kindly request you to write to us at [email protected]

    Thread Starter synavista

    (@synavista)

    8 years, 6 months ago

    Interestingly, when I logged into the Dashboard this morning I had a message alerting me to deactivate then re-activate the plugin to add the site to the IWP Admin Panel. Upon doing so, I was presented with an activation key. Not sure why that wasn’t happening 3 days ago.

    For the site in question, we are using a custom child theme built on the Genesis parent theme.

    I am using IWP on 114 sites in total, and probably half of those are custom child themes built on Genesis (and nearly all the rest of them are off-the-shelf child themes for Genesis). The majority of those sites are hosted on either Site5, SiteGround or GoDaddy. The site hosted on WPEngine is an outlier in our norm and, aside from the (seemingly temporary) issue I was having 3 days ago, I’d never had any issues with IWP on that site.

    The IWP Admin Panel did also prompt an upgrade to 1.6.8.1 this morning.

    At this point, I’m calling the issue resolved (even though I don’t know how or why).

Viewing 3 replies - 1 through 3 (of 3 total)

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