No Analytics Data

  • Resolved jamesprw

    (@jamesprw)


    5 years, 7 months ago

    I’m not getting any values in the Analytics section of Rank Math. It says there have never been any searches or clicks.
    I tested from my mobile from an IP which is not filtered out and specifically found entries on my page. I then manually pulled the data.
    The correct Analytics view and data settings are in place.
    I told the plugin to not insert any analytics code because I know that’s being done by another plugin.

    Any ideas?
    Thanks

    • This topic was modified 5 years, 7 months ago by jamesprw.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Rank Math SEO

    (@rankmath)

    5 years, 7 months ago

    Hello

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Can you please follow these steps?
    1. Please reconnect the account using the following button:
    https://i.rankmath.com/ljb7S7
    2. Fetch the data again using the following button
    https://i.rankmath.com/lB6yXQ

    That should help. If not, please let us know. We really look forward to helping you.

    Thread Starter jamesprw

    (@jamesprw)

    5 years, 7 months ago

    Still no results.
    Interestingly the 1st time of reconnecting and fetching data didn’t seem to do anything. The 2nd time it asked what account it should connect to and had me allow each thing it wanted to do. Fetching however still did nothing. I checked the other settings and noticed my property/view information had gone away. So I set those again. Clicking on fetch then changed the text to ‘fetching data’ and I waited the required hour.

    There is still no data showing.
    I’m trying the steps again. The 3rd time reconnecting didn’t ask me to authorize anything, but I did have to reset the property values. I’m trying a fetch again but I don’t expect different results. There must be something else going on.

    • This reply was modified 5 years, 7 months ago by jamesprw.
    Plugin Author Rank Math SEO

    (@rankmath)

    5 years, 7 months ago

    Hello @jamesprw

    Sorry about the trouble.

    Can you please confirm if your website is same to which you are connecting the account or are you testing this on a staging/test/local website?

    The plugin fetches the data and then matches it with the content on the website to show the stats.

    Looking forward to helping you. Thank you.

    Thread Starter jamesprw

    (@jamesprw)

    5 years, 7 months ago

    I’ll be working with the information in this thread because I think this is a duplicate question I have asked in two different threads:
    https://ww.wp.xz.cn/support/topic/no-stats-being-shown/#post-13581190

    So we’ll close this one.

    Very interesting I found that now going to Analytics in Rank Math it says I need to connect. It was connected yesterday I’m sure of it. But the indicator light on the sidebar is green which I had been taking as meaning connected.

    I’ll respond with progress in the other thread as indicated above. Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)

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