Hello,
There are no pending tickets except for the most recent ones, so either we did not receive your ticket or you did not receive our reply or it ended up in your spam folder, which users don’t usually check. There have been similar issues with the helpdesk platform we’re using, everything explained in our documentation.
If replies ended up in your spam folder, unfortunately, that is entirely out of our control. Nonetheless, we are sorry for whatever happened and you felt like being ignored.
We see you registered your account on WordPress 2 days ago, and we were able to find your website online. There are no tickets (ever) associated with your name (B T), your account registered email ([email protected]), or any other emails associated with your website’s domain (*@yourcompany.com.au), so you could have also been using a different email address to reach us.
Please do not share any private information here, but instead follow instructions from this document: https://docs.oceanwp.org/article/762-how-can-i-get-support
Thank you
I opened the ticket here:
https://oceanwp.org/support/
Using the exact email address you have mentioned in your reply.
Nothing went to spam. The fact that you have no tickets from me indicates that your support ticket form doesn’t work correctly.
I’ll try via the chat button on the website.
Hello,
I apologize for your trouble, please follow the above doc and send us directly a ticket/mail.
I did make contact with support via chat and that was very quick. Thx.
Glad to know that you get connected 🙂
