Hello @campus42,
Thank you for reaching out.
The responsive width adjustment is managed by Elementor’s container. If the window size changes, try refreshing the page to see the updated layout.
If you’re referring to a different issue, please share a screen recording for better clarity. You can use this Screen Recording tool.
Best Regards.
Oh no. This is not a soluion. Very unpro. The resizing worked perfect until a Elementor umpdate.. Its not possibe to tell offer this to a pro customer., C’mon. I have it on all Websites and all computers. When I deactivate your plugin everything works fine. Please habe a look or offer me a paid solutun with support, I am sure all other useres have it too. Thanks for investigation an give a solutin. David
Hello @campus42
We would love to help you all possible ways. We do not provide Paid support but we are happy to help you free as we do always.
If you want paid support you may use fiverr, upwork, codeable kind of service providers.
We need below information to help you on this.
1. Which version of elementor have created this issue?
2. Do you have latest version of “Sticky Header Effects for Elementor”?
3. Can you share video or screenshots of your header area to see settings of it?
We would love to help you all possible way to provide you perfect solution but without getting enough data, we can not help you quickly so kindly share answers of above questions.
Looking forward to your response.
Best Regards.
And I tried from a working website, When updated stickyheadereffects:
Version: 1.7.7 = Works perfect
Version: 1.7.8 = doesn’t work anymore when resize browser with from small to large. Resized header stays small. Please investigate yourself.
Thank you, campus42.com
Hello @campus42
We are sorry for the delay in our response.
Our team is looking into this and will update you as soon as possible.
Thank you for your patience.
Best Regards.
Hello @campus42
Thank you for your patience.
I’m happy to inform you that this issue has been resolved in the latest v2.1.0 release. Please update and let us know if everything works as expected.
If you have any questions or need further assistance, feel free to reach out.
Best Regards.
SHe Team.
Hello @campus42
It’s been a while since we last heard from you. I hope you no longer encountering the issue. We are marking this ticket as resolved now.
If you encounter any further issues or have any concerns, please open a new thread.
Thank You.
Hello @campus42
Apologies for the delay in our response.
Our team has tested the header resizing on our end, and everything appears to be working correctly. You can refer to this video for reference: https://clips.posimyth.com/watch/34a93bd0a10e9b9b3e9a
To help us investigate the issue on your site more effectively, please follow these steps:
👉 Go to WordPress Dashboard → Tools → Export → Header Template,
Click Download Export File and send it to [email protected]. This will help us replicate the setup and analyze the issue accurately. Please also include the ww.wp.xz.cn support thread URL in your email.
Or you may reach out to us via live chat on our site (https://stickyheadereffects.com/).
Since this thread is already marked as resolved, we kindly request you to open a new support ticket for further assistance.
Best Regards,
SHe Team.
