Hi,
Have you tried uninstalling and reinstalling UpdraftPlus? It may just be your install is broken.
If that doesn’t help, check the developer tools console (F12 on most browsers). Are any errors appearing when the pop-up window appears?
Hi Grant,
As well as DNutbourne’s advice to see what’s in the developer tools console (which is Control-Shift-J on some browsers), also try disabling other plugins – it may be that some other plugin is loading code onto the UpdraftPlus settings page, and causing that to happen.
David
Hi,
Thanks for the replies, I have reinstalled the plug-in and deactivated all other plug-ins to no avail?
I have run the developer console but must admit, I’m not sure what I should be looking for?
Hi Grant,
Just copy and paste everything in the developer console – i.e. press the ‘clear’ button to empty it, then reload the UpdraftPlus page, then see what appears after that.
As well as deactivating plugins, try switching to a default theme (e.g. TwentyFourteen).
David
No errors in the Console either.
Hi Nick,
Please also see comment 3. It would be interesting also to hear what plugins/theme the original poster has installed, to compare.
David
Deactivating the GT3 Page Builder plugin brought back the X in the close out square, but not the button. Changing the theme from Diamond to another didn’t bring back the button. I upgraded to x.51 too.
Thanks. GrantTransition – do you have that plugin too? Or another from the same vendor?
David
I’ve got the same problem. It was the theme (I have “Pure”).
Just disable it and active other, like Twenty Fifteen: button is back.
Now you can backup, restore and reactivate the original theme.
Or you can schedule a backup. It works.
Bye
Massimo
Hi,
Please do report this to the theme author if you have it – themes shouldn’t be trying to style other plugins’ settings pages on the back-end, and ought to only be styling front-end pages.
Best wishes,
David
