I’m getting same thing. Silently fails. I’ve used this for years without a problem. I have 4 other backups from the past. I tried de-activating and re-activating with no success.
I am having the same issue.
How do I go about troubleshooting this on Linux?
I found out what the issue was. There was two issues related to installing php debug. The primary one was that the WP cron would not run because a debug.so file was referenced in the /etc/php5/ config file. Once that was resolved, the backups ran. I found this by installing a different backup plugin.
The second issue was discovered my going into woo commerce -> status -> logs.
Error handing/reporting on this plugin could be improved.
So, until the error reporting is improved, the only advice I can give is to look at logs from other plugins. I found the wp-cron error by running it from the CLI.
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This reply was modified 8 years, 6 months ago by
aetool.
Hey there – I’m sorry for the delay in getting back with you all on this one.
@autool – could you give any further insight as to the wp-cron error you received? Was it server side or because of a plugin – or tied to the php5 config file on the server? I agree our error handling and reporting could be much improved and am adding that to our to-do list going into the new year.
@wpannier and @jupiter9 – if you are still having issues, would you be able to enable support on your BackUpWordPress admin page on your sites to send me a message through that support module? I would receive a bit more information from your server that way and hopefully be able to help you further troubleshoot!
Let me know and apologies for the late response,
Kat
Thread Starter
AnnieR
(@wpannier)
still having the same issue @katmoody, I had removed your backup plugin and managed to get 1 backup from another plugin, the 2nd plugin now doesn’t work. I have removed that and returned to your plugin because it still works fine on all my other sites. I have enabled support.
I am going to ftp the site to my hard drive so I can update it to the latest version of wordpress.
This is the only site that has woocommerce running!
Any help you can give would be great.
I have the same issue here. What I had to do was to write my own backup scheme. It wasn’t hard. It just took a few minutes, plus I copy my backup to the google cloud.
I know that isn’t what you wanted to hear, but that was the only practical solution I could come up with. What is needed is a bunch of code added to the plugin so that debugging/tracing is possible. It was quicker for me to just write my own backup scripts.
Thanks for coming back to give us more feedback @aetool – I appreciate it even if that isn’t what we would love to hear!
@wpannier I will look for that support message from you here in a little bit!
Kat
