Hi there –
I’m sorry you’re having this trouble, but unfortunately a lot of things can impact the backing up of files. Try following some of these tips to see if we can help isolate the issue you’re having:
- can you run a database-only backup?
- how about a files-only backup?
- If not, try to exclude your /wp-content/uploads folder, then run a manual backup. Does this work? If so, we know the size of your backup is probably hanging up your server.
- If you can, try disabling all other plugins, and switch to a default theme if possible as plugin conflicts can occur. Does that help?
- Can you check with your host about whether they block use of the MySQLDump Command and/or the Unix Zip Command?
- Ask your host or search through their FAQs to see if they have any hard limits set on their server for CPU usage, max_execution_time or other variables. See if you are able to set them in your own php.ini file.
Let me know what you find out and we can troubleshoot from there,
Thanks for your help!
Kat
Hey there –
As this topic has remained for a long time, I am resolving this topic at this time. If you have a similar issue please start a new topic so we can help you troubleshoot more effectively!
Thanks so much!
Kat
