No button ‘WPSS Contact Form’

  • Resolved pothound

    (@pothound)


    9 years, 6 months ago

    I am trying to add a contact form on a page but this button ‘WPSS Contact Form’ is not there?
    I do not have any Captcha or other forms installed…

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor rsm-support

    (@rsm-support)

    9 years, 6 months ago

    Hi @pothound,

    It’s definitely there. 🙂

    Please follow the directions here: Installing a WordPress Contact Form on Your Site

    Two things to note:

    1. The built-in WP-SpamShield contact form can be installed on WordPress “Pages” but not on “Posts” (as in, blog posts).
    2. To add the contact form, when you are editing the page, you need to be on the “Text” editor tab, not “Visual” editor.

    If you any further issues after that, we will be happy to help you. You will need to take the following steps:

    1. The Troubleshooting Guide and Frequently Asked Questions (FAQs) are the place to start.

      Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.) The issue might not be what you suspect.

      Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.

    2. Submit a support request using the secure form at the WP-SpamShield Support page, our main support channel for the plugin. We have an excellent diagnostic process.

    That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

    Thread Starter pothound

    (@pothound)

    9 years, 6 months ago

    Nope it is not there. Before I opened this thread I of course went through all that….

    Plugin Contributor rsm-support

    (@rsm-support)

    9 years, 6 months ago

    If you’re still having issues, we will be happy to help you out.

    As mentioned above:

    Submit a support request using the secure form at the WP-SpamShield Support page, our main support channel for the plugin. We have an excellent diagnostic process.

    That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

    • This reply was modified 9 years, 6 months ago by rsm-support.
Viewing 3 replies - 1 through 3 (of 3 total)

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