No close button on popup

  • Resolved mel

    (@amarello)


    4 years, 3 months ago

    Just installed and set up my first popup, but I can’t figure out how to get a close button. You can see it here (after a 10s delay):
    https://www.snakes.ngo/how-to-help-snakes/
    Even after subscribing, there is no apparent way to make the popup go away and I’d like visitors to have that option immediately when the popup appears.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Bel

    (@belimperial)

    4 years, 3 months ago

    Hi @amarello

    Thank you for reaching out, and we’re sorry that the close button is missing in the popup.

    I checked the site https://www.snakes.ngo/how-to-help-snakes/ the close button is there, but it is on the upper left of the page. The close button is also using a white color. There is also an inline CSS in the page.

    Here’s a screen capture:

    https://share.getcloudapp.com/QwuLvlyq

    We think there’s a possible conflict with your theme or another plugin. The close button is displaying if I enable the popup CSS for the overlay.

    Please see: https://share.getcloudapp.com/WnuyRbPq

    Can you try the following for us?

    1. Temporarily deactivate your third-party plugins, and switch the theme to WordPress Twenty Twenty-Two.
    2. Clear out any browser, WordPress, server, database, and CDN caches you have.
    3. Retest using a private or incognito window with no active browser extensions.

    Let us know how that goes.

    Thanks!

    Thread Starter mel

    (@amarello)

    4 years, 2 months ago

    Thanks so much for the quick response! Unfortunately, I don’t think this plugin is going to work for us. We only have plugins that are absolutely necessary to conduct our work and have put a ton of work into customizing the theme for our needs, so I can’t turn them off for a new plugin that I’m not sure will work for us anyway. Seems like a good product for other websites though, so I’m sorry it’s not compatible with ours.

    Maria T

    (@mariatogonon)

    4 years, 2 months ago

    Hey there @amarello,

    We appreciate your honesty and we totally understand.

    Thanks for giving Popup Maker a try. 😊

    We wish you the best of luck!

Viewing 3 replies - 1 through 3 (of 3 total)

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