• Resolved svenlutter

    (@svenlutter)


    Hello!

    I have a naked version of Ultimate Faq installed. When clicking a topic in the overview it expands as it shoud do. but while klicking on the “-” it doesnt collapse. Same on Firefox, Chrome and Edge.. What can i do?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi svenlutter,

    The collapsible questions feature is working fine on our test server. The Collapsible FAQ should work if the FAQ Toggle is selected as “Yes” in the Basic Area under the Settings Tab in the plugin Dashboard. Could you please share the link to your page containing the FAQ and the shortcode that you are using.

    Same issue for me. only one is opening.
    short code uswd for the page is [ultimate-faqs]

    Rudolf

    Something strains is happening.

    if you click on a link in the FAQ content ( not new window link) and you click the back button in the browser… The + signs will change into a A

    and expand all is not working.

    http://www.stmaartencabletv.sx/about-us/faqs/

    Hello RJStomps,

    Firstly, If you want to open more than one FAQ at the same time then you have to set the “FAQ Accordion” as “No” in the Basic area under the Settings Tab in the plugin Dashboard. Once this property is set to “No” Expand all will work and you will be able to open multiple FAQ at the same time.

    Secondly, we tested the feature on our test server and it is working fine for us(i.e. we are able to click on a link that navigates to a URL on the same page and press the back button). The reason why you are having this issue is that every time you press the back button the font family of the span containing the “+” sign is being changed in the CSS. This could be because of the theme you are using or various other reasons. You can try by changing the theme first or you could use Custom CSS to make the font family important so that it doesn’t change even after the back button is pressed.For example:

    .ewd-ufaq-post-margin-symbol, .ewd-ufaq-toggle-all-symbol {
    font-family: 'ewd-toggle-icon' !important;
    }
    

    Thank very help full, I solve the back button with only link open in new window.

    Thanks again

    Rudolf

    Thread Starter svenlutter

    (@svenlutter)

    Thanks.. i think here it was a aproblem with a theme.. solved now!

Viewing 6 replies - 1 through 6 (of 6 total)

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