Hi @annampastore, nice to hear from you.
Our replies are inline :
– I’ve no commision for a vendor on next order.
The first is right, but the next are absent.
>> Please note, you can only see the commission, if the order status is Processing or completed.
Can you please check that.
– Also in one case I have a suborder commision in orange, pending. Why ?
What can I do ?
>> please do share a screenshot so we can assist you accordingly.
>> Please note, you can only see the commission, if the order status is Processing or completed.
Can you please check that.
————–Yes, they are complete.
How I can send you a picture ?
@annampastore , as you can see the suborder 2813 still has pending order status. The reason for this is :
– When an order is created on the woocommerce end, we create the corresponding sub-order.
– Now, we check the initial order status of the order from woocommerce’s main order and set the same order status for suborders too
– After that, each vendor/admin needs to change order status for each sub-order
– Therefore, apart from initial order status, if you change status of an order, this will not affect the sub order’s status
So please make sure the sub order status is also processing or completed.
