no confirmation emails

  • Resolved touchstonemark

    (@touchstonemark)


    6 years, 7 months ago

    hi, I have recently upgraded to the latest release of the plugin and notification emails both to myself and customers has stopped working. I am using WordPress 5.2.4 running Divi theme. I have gone through all available settings but seem to be unable to resolve this issue.

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  • Plugin Author codepeople

    (@codepeople)

    6 years, 7 months ago

    Hi,

    Try first using a “from” email address that belongs to your website domain, this is the most common restriction applied in most hosting services. Note that if you use a “from” email from a public email service like “@hotmail.com”, “@aol.com”, “@outlook.com”, “@gmail.com”, … it will be filtered by most antispam systems since the email will be identified as “not originated at the expected server”.

    If that doesn’t work please check if your hosting service requires some specific configuration to send emails from PHP/WordPress websites. The plugin uses the settings specified into the WordPress website to deliver the emails, if your hosting has some specific requirements like a fixed “from” address or a custom “SMTP” server those settings must be configured into the WordPress website.

    Thank you for using the plugin!

Viewing 1 replies (of 1 total)

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