Plugin Support
robiub
(@robiub)
Hi @jakubhlavica
Thanks for your message. I understand your frustration completely, and I sincerely apologize for the situation you are experiencing.
I assure you that quick response times are one of our core strengths. The fact that you have received no reply at all is absolute proof to us that your support tickets never reached our ticketing system. Otherwise, we always respond within 24-48 business hours.
To bypass this technical issue and guarantee your request is handled immediately, I kindly ask you to send us an email directly to our support inbox, [email protected], using your normal email provider. This way, your request will land directly and surely.
Thank you so much for your patience. I truly hope we can help you solve your problem right away.
We look forward to receiving your email.
Kind Regards
Roberto.