Plugin Author
Yani
(@yaniiliev)
Hi Ken,
When you import a package file, do you see a green message that says the file was imported successfully?
Hi Yani,
Yes, I do get a success message but it doesn’t import/install the data.
Plugin Author
Yani
(@yaniiliev)
On your mac, after the import succeeds, there is a report problem link, can you click it and submit the form. This way I will get the exact error that happens on your end.
Thank you!
I just sent the report error link. one thing I didn’t note before – It puts the website into Maintenance mode.
Plugin Author
Yani
(@yaniiliev)
Excellent,
I can see the error now.
Can you edit your wp-config.php file
You will see a line like this:
define('DB_HOST', 'localhost:3306');
Change it to:
define('DB_HOST', 'localhost');
Save the file and rerun the import. Let me know the result.
That did something but now I have the White Screen of Death. Looking in the backend, I can see the files were changed but now I’m back to the problem that brought me to your plugin. I have tried many different ways to move the site to a new server and the result is always the same WSOD.
Plugin Author
Yani
(@yaniiliev)
No worries, we will solve it.
The so called WSOD, does happen only on the frontend?
Can you login to wp-admin? Does it work?
If it does, Can you try to change to the default theme twenty twelwe or something similar, check the frontend – still WSOD?
If it works with the default theme, try switching back to the original theme, now do you get WSOD?
no, i can’t access anything. frontend. login, backend, all just a white screen.
it has been really frustrATING. I’ve tried most of the solutions I’ve found on forums, changing themes, turning off plugins, the list goes on.
I am now working with my hosting company, mediatemple to have their techs move the sites. Hopefully they will have more success, as I’ve reached the end of my patience.
I appreciate your help but I’m sure that, after changing the DB_host as you suggested, that it is not an issue with the plugin. I think it is an issue with the database, or differing php versions on the servers.
Thanks for your help.
Plugin Author
Yani
(@yaniiliev)
You are welcome, let me know how it goes with your hosting company and if you need any additional help. More than happy to give you a hand.
