No e-commerce data

  • Resolved sirrahikkala

    (@sirrahikkala)


    4 years, 2 months ago

    Hey, we started the free trial today and other data started to accumulate but no e-commerce data even have had several orders today and in the plugin settings, the e-commerce tracking is enabled. The diagnostics tab does not give any other error than: “proxy header – HTTP_X_FORWARDED_FOR” which has correct IP though.

Viewing 7 replies - 1 through 7 (of 7 total)
  • mattmary

    (@mattmary)

    4 years, 2 months ago

    hi @sirrahikkala

    You have nothing in your ecommerce log?
    Which is your ecommerce solution?
    Do you have a custom confirmation order page?

    Kind regards

    Mat

    Thread Starter sirrahikkala

    (@sirrahikkala)

    4 years, 2 months ago

    It seems that it has some delay since there are now BUT our dashboard in matomo cloud is empty, which is the DOMAIN.matomo.cloud. BUT if we click from the wordpress menu item for reports which opens the same looking stats page, it shows data.

    mattmary

    (@mattmary)

    4 years, 2 months ago

    hi @sirrahikkala

    I don’t understand: you have the wordpress plugin and a cloud domain which track the same website? is it your configuration?

    Kind regards

    Mat

    Thread Starter sirrahikkala

    (@sirrahikkala)

    4 years, 2 months ago

    Hi, maybe I don’t understand. When we started the use via your site, it created the cloud account etc. which I though is needed for full statistics?

    mattmary

    (@mattmary)

    4 years, 2 months ago

    hi @sirrahikkala

    If you use the wordpress plugin you don’t need anything else: matomo is embed in the wordpress plugin.
    Do you have ecommerce data in the matomo available from your wordpress dashboard > Matomo Analytics > Reporting?
    Do you expect having these ecommerce data in your cloud instance?
    Kind regards

    Mat

    mattmary

    (@mattmary)

    4 years, 2 months ago

    hi @sirrahikkala

    Any chances you read my previous message?

    Kind regards

    Mat

    mattmary

    (@mattmary)

    4 years, 1 month ago

    Hi @sirrahikkala

    without any ansswer I close this topic.
    Feel free to open a new one if you still need support.
    Kind regards

    Mat

Viewing 7 replies - 1 through 7 (of 7 total)

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