No e-mail notification for order

  • Resolved nidaro

    (@nidaro)


    5 years, 4 months ago

    I have made two webshops with WooCommerce. They are allmost identical, but are used for two different locations for pickup-sales of sportsdrinks.

    The first webshop works as it should. When a customer makes an order I get an e-mail telling me what the order was and who ordered. The receipt. If the stock is getting low I also get a notification.

    The second webshop works the same, a customer can buy and I get a notification if the stock are low, BUT I don’t get any notifications about orders being made. Even though the setup of e-mail in WooCommerce is set up the same way. I used two different e-mails, but tried to change to the same e-mail as the other one, but even then it will not work.

    Any clues why I can’t get order notifications on my second website when there is no probleme with my first website? And that the notification on stock level function perfectly. It would made more sense to me if the stock-level notification failed as well.

    Best regards,
    Einar B. Gilberg

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    5 years, 4 months ago

    Hi there,

    The first thing to do is to make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the https://ww.wp.xz.cn/plugins/email-log/ plugin and place a test order. As soon as the order has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Email Log > View Logs**.

    If your order notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

    * Blacklisted IPs
    * Server Firewalls
    * Automatic filtering of emails that bypass the spam folder

    If, however, you’re not seeing any emails uner **Email Log > View Logs** after sending through a test order, it would indicate that there’s most probably a setup issue that we need to investigate further. In this instance, you’d need to get in touch with a web developer to take a closer look as it will require logging into your site. Please note that sharing login details here is against the forum rules.

    Hope it helps.

    Rashed Ripon (a11n)

    (@rur165)

    5 years, 4 months ago

    Hi there,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved.

    Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

    Thank you 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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