No elementor widgets in overview when plugin enabled

  • Resolved lebbingd

    (@lebbingd)


    2 years, 3 months ago

    I think I found a bug.
    The plugin ‘ShopLentor – WooCommerce Builder for Elementor & Gutenberg’ seems to break Elementor functionality. Upon enabeling the shoplentor plugin I don’t see any widgets to add to my blank page. If I disable this plugin the widgets overview is populated again.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Tarek Aziz

    (@tarekht)

    2 years, 3 months ago

    Hello @lebbingd,

    I appreciate you for reaching out to us.

    I am sorry to hear about the inconvenience you have experienced.

    Upon reviewing the description you provided, the issue appears to be quite unusual. It’s unlikely for the ShopLentor plugin to cause such an issue.

    Usually, the common widgets of ShopLentor should be accessible everywhere when you are in Elementor editor mode. As for the widgets related to the builder or specific WooCommerce pages, you will only find them when creating a specific template.

    Could you please check if the widgets are enabled?

    For your convenience, here is a screenshot: https://tppr.me/5wCn6e

    If you are unable to resolve the issue, there is nothing to worry about. Simply create a ticket in our dedicated support center.

    Our support team will thoroughly investigate the issue to figure out the root cause of it while providing you with a viable solution.

    Wishing you a wonderful day ahead!

    Kind regards,
    Tarek Aziz

    • This reply was modified 2 years, 3 months ago by Tarek Aziz.
    • This reply was modified 2 years, 3 months ago by Tarek Aziz.
    tcmdoc61

    (@tcmdoc61)

    2 years, 3 months ago

    Yep, I’ve got the same problem. Asked elementor support and they identified ShopLentor as the issue….

    Thread Starter lebbingd

    (@lebbingd)

    2 years, 3 months ago

    Hi Tarek, I checked the settings page and the widgets are enabled. Also, the issue is not confined to the woolentor widgets, all the widgets are hidden. I will go forward and have created the ticket as you proposed: https://portal.hasthemes.com/ticket/#/ticket/7553/view

    Tarek Aziz

    (@tarekht)

    2 years, 3 months ago

    Hi @lebbingd,

    Thanks a lot for your kind response 🙂

    I appreciate you taking the time to create a ticket in our support center. Don’t worry; one of our support representatives will respond to you soon.

    Tarek Aziz

    (@tarekht)

    2 years, 3 months ago

    Hi @tcmdoc61,

    We have thoroughly investigated the plugin on our end, but we didn’t encounter the same issue.

    Would it be possible for you to contact us via our support website?

    This will help us identify the exact reason why it’s happening on your end, and provide you with an effective resolution.

    Thank you very much!

Viewing 5 replies - 1 through 5 (of 5 total)

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