No email notification customer.

  • Resolved Ries-online

    (@ries22)


    11 years ago

    Hello,

    When a customer placed an order, they will receive no email, no new order, new user, or invoice email notification. I try it in the back-end (orders) but no result. The admin get a confirmation of a new order in his email. That works fine.

    I’ve tried everything, delete plugins, deactivate plugins, smtp mail plugin.
    and the checkboxes in woocommerce>settings>email are checked.

    does anyone have any ideas?
    Thanks!

    https://ww.wp.xz.cn/plugins/woocommerce/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Jason Hendriks

    (@jasonhendriks)

    11 years ago

    Possible duplicate of https://ww.wp.xz.cn/support/topic/no-new-order-mail?replies=18 ?

    Thread Starter Ries-online

    (@ries22)

    11 years ago

    Thanks! It’s not quite the same. Because I (admin) get emails without problems, emails like new order on your shop. But the customer will not receive any email.

    I try it with your plugin, but I don’t use any smtp server.

    Jason Hendriks

    (@jasonhendriks)

    11 years ago

    Hmm you don’t use SMTP? If your mail is not set up right, you can’t send email reliably to your customers.

    First thing is to make sure the email is being generated – check the log. If it is, and your customer still doesn’t receive it, you’ll know you have an email setup problem.

    Thread Starter Ries-online

    (@ries22)

    11 years ago

    Now I get smtp support in my hosting and the problem is solved with your plugin. Thanks!

    But now it’s sent all emails twice?

    Jason Hendriks

    (@jasonhendriks)

    11 years ago

    Does the Email Log show them twice?

    Thread Starter Ries-online

    (@ries22)

    11 years ago

    Yes.

Viewing 6 replies - 1 through 6 (of 6 total)

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