No email responses

  • Resolved OFS

    (@ep2012)


    1 year, 5 months ago

    You know I’ve been a customer of yours for a year now & every time I email you with all of your bugs, not only do you rarely fix them, but then you ignore my emails.

    The polls still work, so when I got an email saying it’s renewing, I wrote you & AGAIN no response back.

    Thank gawd I even remembered that I wrote you about the renewal otherwise I would have forgotten & there would have been a problem AND I would have wasted more of my time.

    Why do you treat me this way???

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author TotalSuite

    (@totalsuite)

    1 year, 5 months ago

    Hello @ep2012

    I am sorry for the inconvenience, there were tickets coming up similar to yours and we are not sure if you are the same person or if there was an outage or an issue with our support system.

    Can you please inform me if you have received a reply?

    Best,

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    1 year, 5 months ago

    You know I’ve been a customer of yours for a year now

    That’s good but they can’t have this conversation here. That is not allowed and @totalsuite must know that.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://totalsuite.net/store/account/

    https://totalsuite.net/support/#ticket

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)

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