No emails being sent

  • Resolved AWOL

    (@awol)


    10 months ago

    Hi,
    I am testing your plugin and everything seems to be working in Test mode with Stripe EXCEPT email notifications when the transaction completes. I notice that there have been a couple of other posts on this issue with none of them seeming to be ending with any confirmed resolution. I have the WP Mail Catcher plugin and it isn’t showing any emails coming from your plugin at all, and I also have the Easy WP SMTP plugin, so I am pretty sure the problem is in your plugin and not my system or settings. I have had a look through the plugin files, and I can’t actually locate where the email functionality is, so if you could tell me that I might be able to diagnose the problem? Currently I am considering coding my own function using the ‘payment_page_after_payment’ hook but I am struggling to find out what the ID that is passed is, or what table I would find that in in the database, or if it is capable of passing any other data and what that might be – I am using Stripe but there doesn’t seem to be any reference to a Stripe transaction id, whereas there is for Paypal, so some clarification would be very useful. Also I am using it in Test mode and that doesn’t seem to generate completed transactions in the database, as the amount_received column in the payment_page_payments table is always zero, or anything at all in the payment_page_log table, so it isn’t completely clear if it is actually working correctly or not. Any assistance you can give I would be very grateful for.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter AWOL

    (@awol)

    10 months ago

    I have been doing some further testing with the ‘payment_page_after_payment’ hook and this doesn’t seem to be triggering anything at all – I used it with just the error_log as displayed in the documentation and there was no entry in the debug log on a Test setup, when it should be recording the transaction id and the amount. And there is still no email. The transaction is being recorded in the database and by a process of elimination I am having to assume that the transaction id is the id column in the payment_page_payments table? But the hook is not doing anything.

    Thread Starter AWOL

    (@awol)

    9 months, 4 weeks ago

    I thought this might be something to do with the endpoint, so I recreated it and retested but still nothing. As there has been no response, and other similar posts have suffered a similar fate, I have given up on this plugin and found an alternative that works. And doesn’t charge a percentage. I am not marking this as resolved as it hasn’t been, but no one needs to respond now.

    Plugin Contributor Gaucho Plugins

    (@gauchoplugins)

    9 months, 4 weeks ago

    hi @awol thanks for reaching out and providing such detailed information. Plugins on ww.wp.xz.cn are often maintained by small teams – in this case just me (the owner) and various developers that have contributed to the plugin. Unfortunately we aren’t in a position to provide rapid support for development issues at this point in time.

    However, I have taken note of this for future reference once we can get to it, which I hope to be soon.

    I will mark this ticket as resolved for now, though there is no immediate solution available. No further replies are needed at this point, and I wish you the best moving forward. My apologies we couldn’t provide a faster solution at this point in time.

Viewing 3 replies - 1 through 3 (of 3 total)

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