• citizenakane

    (@citizenakane)


    Hi,

    Our old developers (who we no longer work with) had something in our theme that didn’t work with Woocommerce AOE – and they kept reverting it back to a 2017 version to keep our weekly order reports coming. They also apparently removed the feature on Woocommerce that let us see any order sales via our Desktop/Wordpress. So I guess they might have adapted the plug in?

    Having updated to the latest WordPress/woocommerce versions, we are no longer getting our weekly order reports again. I note that it is saying our “woocommerce/emails/admin-new-order.php)” has been changed. Might there be new code we need to keep it all working? I cannot access the “Advanced Scheduled Reports – it says we need to pay for that, so I don’t know how we were getting the reports before…

    Any ideas gratefully received! Thanks!

    S

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter citizenakane

    (@citizenakane)

    It’s saying “this template has been overridden by your theme, and can be found at.. etc:

    Then below:

    <?php
    /**
    * Admin new order email
    *
    * This template can be overridden by copying it to yourtheme/woocommerce/emails/admin-new-order.php.
    *
    * HOWEVER, on occasion WooCommerce will need to update template files and you (the theme developer).
    * will need to copy the new files to your theme to maintain compatibility. We try to do this.
    * as little as possible, but it does happen. When this occurs the version of the template file will.
    * be bumped and the readme will list any important changes.
    *
    * @see http://docs.woothemes.com/document/template-structure/
    * @author WooThemes
    * @package WooCommerce/Templates/Emails/HTML
    * @version 2.5.0
    */

    if ( ! defined( ‘ABSPATH’ ) ) {
    exit;
    }

    /**
    * @hooked WC_Emails::email_header() Output the email header
    */
    do_action( ‘woocommerce_email_header’, $email_heading, $email ); ?>

    <p><?php printf( __( ‘You have received an order from %s. The order is as follows:’, ‘woocommerce’ ), $order->get_formatted_billing_full_name() ); ?></p>

    <?php

    /**
    * @hooked WC_Emails::order_details() Shows the order details table.
    * @since 2.5.0
    */
    do_action( ‘woocommerce_email_order_details’, $order, $sent_to_admin, $plain_text, $email );

    /**
    * @hooked WC_Emails::order_meta() Shows order meta data.
    */
    do_action( ‘woocommerce_email_order_meta’, $order, $sent_to_admin, $plain_text, $email );

    /**
    * @hooked WC_Emails::customer_details() Shows customer details
    * @hooked WC_Emails::email_address() Shows email address
    */
    do_action( ‘woocommerce_email_customer_details’, $order, $sent_to_admin, $plain_text, $email );

    /**
    * @hooked WC_Emails::email_footer() Output the email footer
    */
    do_action( ‘woocommerce_email_footer’, $email );

    Thread Starter citizenakane

    (@citizenakane)

    Ah – I’ve also just seen they froze the plugin at version 1.1.8 – I think to stop any coding being overwritten? Might deactivating then reactivating help this? Or would this be too dangerous as we’d lose any coding that our theme needed? My only option on the WordPress Plugin page is “Deactivate”

    Plugin Author algol.plus

    (@algolplus)

    Hello

    It’s support forum for “Advanced Order Export For WooCommerce”.
    You have problem with this plugin or another reporting plugin ?

    Modified template shouldn’t broke anything.
    But version 1.1.8 is outdated (3 years old!) and incompatible with fresh WooCommerce version.

    Probably, your programmers disabled updates somehow.

    You can submit system report(use >Woocommerce>Status to get it) to helpdesk.
    thanks, Alex

Viewing 3 replies - 1 through 3 (of 3 total)

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