More details
I have the plus version and in my site I have 31 tickets.
As an administrator as well as Support Supervisor all filters work and I see all tickets but as Support Agent all filters don’t work and I see only 19 tickets
Hi,
This fix is now added in v5.1.
Please update your pro version now.
Thanks & Regards,
Pradeep
Hi there
Thanks for the fix the filter but the Support Agent still see only part of all tichets.
Regards
Hi,
As per new version support agents can only see tickets-
- assigned to him
- assigned to none
- created by him
Hi, gaurav9923
Unfortunately for our needs all agents should see all tickets.
I hope in the future there is this possibility.
P.S.
For translation would be useful to update the default file
I wish I could translate these two lines
Allow Agents to assign tickets
Allow Agents to delete tickets
Hi elmanisero,
It is possible if ticket is assigned to none. In this case all agent can see all tickets.
For translation, yes I’ll update default.po soon in next update.
Thanks & Regards,
Pradeep
