@punzel1203 If the developer helps you here, they risk getting into trouble. Customers cannot be supported here on this site.
For pro or customer support, please contact the developer on their site. This includes pre-sales information.
As the developer is aware, customers may not be supported on this site.
https://ww.wp.xz.cn/support/guidelines/#do-not-post-about-commercial-products
Also, please never post any email addresses on this site again. Your email has reply has been archived.
Hello @punzel1203,
Thank you for reaching out.
As per WordPress Terms of Service, we are not permitted to provide support for the Pro version through the WordPress platform. That’s clearly stated in their guidelines, and we are fully compliant with that policy.
However, to address your claim, we find it completely inaccurate and frankly quite surprising. You created your first support ticket on 2025/06/14 at 20:04:40, and we responded promptly on 2025/06/14 at 20:52:58 — that’s within less than one hour.
Your second ticket was created on 2025/06/15 at 13:42:59, and our team replied at 2025/06/15 at 19:48:36 — again, within a few hours.
To claim that you received no response for days is simply false and misleading.
Our support team operates 24/7, and we consistently receive high praise for our fast and professional service. We kindly ask you to review your communication history before making such baseless statements.
Thank you.
Have a great day.
Regards,
Adam
Support Team
