No login error message | ww.wp.xz.cn

Resolved 4everremembered
(@4everremembered)

5 years, 3 months ago

Hello,
I have very minimal knowledge on coding. I am learning with each issue I run into..

Our website has been live for about 4 months. We’ve had a bit of feedback from users and one of the issues is that there is no error code when logging in and entering the wrong password or user name. I have tried a few recommendations online.
-Wordfence and Theme my login contradicting each other. I have deactivated WF and tried logging in. The only thing that changed was that the login page reloaded (implying wrong login information but no information).
-Deactivating the 2FA login on WF, no change.
-Adding codes in login.php, function.php, they didnt work so I removed them.

I havent tried deactivating the TML plugin yet. I am worried information will be lost and I wont know how to fix it. I know the webpage is always being backed up on the Siteground and WP, still nervous.

If there are any suggestions, it would be greatly appreciated.

Thanks!!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Author Jeff Farthing
(@jfarthing84)

5 years, 3 months ago

Disabling TML will not harm anything, unless you have custom code in place that relies on its functions without verifying if those functions exist.

Florian
(@flowingweb)

5 years, 3 months ago

Hi, we have the same issue here. We don’t see error messages. Normal messages like “You are logged out now” do appear but no error messages like wrong password. The div.tml-alerts is visible but nothing in it. We don’t have any translation plugins (like Loco) installed, I’ve tested it with Twenty Twenty-One theme and also reinstalled it. Nothing will help. Do you have any suggestions what to try?

Thanks,
Florian

Plugin Author Jeff Farthing
(@jfarthing84)

5 years, 3 months ago

There are security plugins that suppress these messages. I’d start looking there.

Florian
(@flowingweb)

5 years, 3 months ago

Thanks, it was indeed a security plugin that was causing it.

Viewing 4 replies - 1 through 4 (of 4 total)

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4 replies
3 participants
Last reply from: Florian
Last activity: 5 years, 3 months ago
Status: resolved