Plugin Author
StaxWP
(@staxwp)
@adage Hi, do you have latest v2.0.3?
Plugin Author
StaxWP
(@staxwp)
@havenwebmanagement can you try to update to v2.0.3 please? Let me know
@staxwp yes I do have the latests 2.0.3
Plugin Author
StaxWP
(@staxwp)
@adage can you get an error log so we can inspect what might cause that?
you can set these constants in wp-config.php
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
you will be able to get the error log from wp-content/wp-content/debug.log
Make sure that the constants aren’t already defined in wp-config.php
Thanks
Hi,
It’s a staging site so those constants were already activated, but I checked and got nothing related to your plugin in the logs.
Thanks.
Plugin Author
StaxWP
(@staxwp)
@adage does it happen to a new page? if not then try to set a restriction and see if that works.
What PHP version do you have?
Thanks
@adage If there’s no sensitive data, you can save one of your elementor pages that has widgets with Visibility conditions enabled as a template and then go to WP admin > Templates > Saved Templates and export that template. A json file will be downloaded, so you have to open it with a text editor and copy its content to pastebin.com and then reply here with the a link.
Thanks
OK, managed to narrow the bug a little bit.
It only happens when “Administrator” is set in the list of users. Doesn’t matter if the condition is set on Hide or Show. If “Administrator” is in the list, the the page can’t be saved.
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This reply was modified 4 years, 10 months ago by
Adage Group.
Do you have any hook/plugin that interacts with user roles?
Yes I do indeed, Toolset Access.
But deactivating it, and Wordfence too, didn’t solve the Administrator issue.
Plugin Author
StaxWP
(@staxwp)
@adage setting it to “Logged in users” works?
Yes it does work great for “Logged in users”
Ok, we’ll take a deeper look. Thanks for your feedback. It really helps us.
I’ve tested several times with the new version and also with the new version migrated from the old version and I don’t see any issue regarding “administrator” role.
1. Can you try to resave permalinks? Go to Wp Admin > Settings > Permalinks and hit save.
2. If it still doesn’t work after you tried the 1st step, then can you check with your server provider if ModSecurity is enabled? This may block some requests (probably because they contain some strings like “administrator”) and return 404. I’ve encountered this several times. It’s also stated on the Elementor website https://elementor.com/help/elementor-pro-does-not-work/
Deactivating ModSecurity solved the issue!
Thanks.
