No more backup

Hey there –

I’m sorry you’re having a trouble getting your backups to work. Unfortunately this can be caused by a number of different issues, so let’s start with some basic troubleshooting, okay?

Try following some of these tips to see if we can help isolate the issue you’re having:

– can you run a database-only backup?
– how about a files-only backup? (create a new schedule if you don’t want to edit a current one)
– If not, try to exclude your /wp-content/uploads folder, then run a manual backup. Does this work? If so, we know the size of your backup is probably hanging up your server.
– If you can, try disabling all other plugins, and switch to a default theme if possible as plugin conflicts can occur. Does that help?

Let me know what you find out and we can troubleshoot from there,

Thanks for your help!
Kat

Sorry that you are also having trouble. As this reply is long after you wrote can I ask if you are still having trouble? And if you are, can you open a new topic/thread to go through troubleshooting?

Thanks,
Kat