No notification Email sent

  • Resolved martinklengel

    (@martinklengel)


    4 years ago

    Hi there,

    the subscription for an out-of-stock product works fine (including confirmation Email). But as soon as the products is back in stock no Email notification will be sent. I saw that the plugin is only tested until WooCommerce version 5.8.4? So maybe it doesn’t work with our newer version?

    Thanks for checking.

    Regards,
    Martin

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • m_disseny

    (@m_disseny)

    4 years ago

    Hi Martin,

    did you try to update again the product? We faced a similar issue today. After re-updating the product (without changing the stock), the emails were successfully sent to subscribers. We use post SMTP so we were able to check that emails were not sent yesterday when we updated the product to get it back in stock.

    Weird… hope someone can shed some light and debug the issue.

    Thanks in advanced

    M

    • This reply was modified 4 years ago by m_disseny.
    Plugin Author MultiVendorX

    (@wcmp)

    3 years, 11 months ago

    Hi @m_disseny and @martinklengel please install some plugins like Email Log and checked whether the system is triggering the In Stock emails.

    Kindly keep me posted so we can assist you accordingly.

Viewing 2 replies - 1 through 2 (of 2 total)

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