Hi @bitjockeys,
Thanks for your message.
How are you triggering the notifications? Is it via the WP Admin or via a front-end form?
Hi @voltronik
thank you for your quick answer.
Maybe i have a basic misunderstanding.
I thought it would work like this:
- I set up a notification, e.g. for “new comment”
- a website-visitor writes a new comment
- the WP system automatically sends the notification mail
What exactly are the triggers all about?
Do I need to activate a trigger?
How does this work?
Hi @bitjockeys,
Apologies – I didn’t explain this very well.
Once you’ve set up a notification in BNFW, such as a ‘New Post Published’ notification, all you have to do to ‘trigger’ that notification is to publish a new post in the WP Admin. You don’t have to set-up any other kinds of ‘triggers’.
If you’re setting up a notification for New Comments, it’s worth checking that you’re:
Let me know if this helps.
no, sorry, this doesn’t help, I already did this before:
– I set up a notification (Type “Posts” -> “New Comment”)
– I wrote a new comment for a post (anonymous, in a separate browser)
– I did NOT receive a notification mail!
(Testmails from bnfw work well, also mails from WP for “Email me whenever anyone posts a comment”)
Hi @bitjockeys,
No problem – there’s more we can check.
Can you post a link to a screenshot of the whole screen when editing your New Comment notification?
Hi @voltronik,
here are some screenshots:
- Setting up the notification:
https://prnt.sc/HMccFf7L2d-u
- Writing a comment (to a post) in a dirrefent browser:
https://prnt.sc/pGQ2cCXv6msC
- List of comments:
https://prnt.sc/2BPaggUltvXM
If you want, I could give you an Admin-Login to the system. (It’s a testing system)
Hi @bitjockeys,
Thanks for sending these through.
I’m wondering if the theme is using a different hook or something for posting a comment.
Can you switch to the default Twenty Twenty Three theme and re-test?
I switched the theme, but it makes no difference.
Hi @bitjockeys,
As we’ve tried a few things and I’ve been unable to replicate your issue, please can you make your way through this document and let me know how you get on?
Hi @voltronik
I now installed a completely new system. Newest WP-Version, theme Twenty Twenty-Three in newest version, no plugins but bnfw and classic editor.
Doesn’t work.
I receive the standard-WP-notification and the bnfw-Testmail, but not the notification after a new comment.
Then I installed the plugin “Email Log”:
The bnfw-notifications are not listed here, they were not sent.
It is not a problem of my spam-filter.
Then I installed “WP Mail SMTP”, but this didn’t help either.
I would like to ask you again, if I could send you a login to the system, so that you can see yourself.
Maybe it is just a simple thing, that I don’t see, but I really have no idea what this might be.
Hi @bitjockeys,
Thanks for continuing to test this. It’s difficult as I can’t replicate it and I’ve had no other reports of any issues like this with either the latest version of BNFW, or the previous one. As such, I think it’s probably something specific to your set-up or your server.
Are you able to record a video of your whole screen showing how you’re testing this and post a link to it here so I can see?
Unfortunately, I can’t provide a level of free support where I log into your site to investigate this.
Closing due to inactivity. If you need further help with this, please feel free to re-open this thread.
